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Senior Manager, Service Operations & Excellence (Member Care)
New York City, New York
On-site
Full-time
No salary postedToday- Employment type
- Full-time · On-site
- Posted
- November 7, 2026
Hiring confidence: Sparse posting · 22/100
This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored
Job Overview
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CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Senior Manager, Service Operations & Excellence will own …
This role is based in New York City, New York. Secure Identity is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Own service operations and excellence initiatives for member care
- Lead and manage member care teams
- Develop and implement operational strategies
- Monitor and improve service quality metrics
- Optimize member experience and satisfaction
- Manage operational budget and resources
- Drive continuous improvement initiatives
- Collaborate with cross-functional teams
What you'll need
- Senior-level management experience
- Proven track record in service operations
- Experience managing member/customer care functions
- Strong analytical and problem-solving skills
- Leadership experience with direct reports
- Experience with operational excellence initiatives
About the Company
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