MA
Service Desk Manager - Cloud Contact Center
Highland Park, Dallas
On-site
Full-time
$90K – $135K USD
1 weeks ago- Employment type
- Full-time · On-site
- Posted
- November 7, 2026
- Salary range
- $90,160–$135,240 USD per year
Hiring confidence: Some gaps · 67/100
Some signals are missing from this posting. It may well be genuine, but it is worth confirming the role is still open before you invest time in applying. How this is scored
Job Overview
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Maximus is currently seeking a Service Desk Manager. This is a remote position. Essential Duties and Responsibilities: - Forecast potential Help Desk issues based upon trending data and implement corrective action plans. - Oversee Help Desk “User Complaint Process.” - Develop and maintain formal procedures for consistency and increased productivity. - Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs). - Develop and maint…
This role is based in Highland Park, Dallas. Maximus is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Forecast potential Help Desk issues based on trending data and implement corrective action plans
- Oversee Help Desk User Complaint Process
- Develop and maintain formal procedures for consistency and increased productivity
- Prioritize and escalate requests to ensure compliance with contractual and internal SLAs
- Develop and maintain Help Desk procedures and documentation
What you'll need
- ITIL4 certification or equivalent knowledge
- ServiceNow experience
- Jira experience
- Help Desk management background
- SLA management experience
- Remote work capability
About the Company
MA
Maximus
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