SM
Service Desk Engineer - Windows, AD, Network, ITSM
Phoenix, Maricopa County
On-site
Full-time
No salary postedToday- Employment type
- Full-time · On-site
- Posted
- November 7, 2026
- NOC code
- 22221 — User support technicians
Hiring confidence: Sparse posting · 22/100
This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored
Job Overview
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Job Title: Service Desk Location: Phoenix , AZ (Onsite) Employment Type: Contrat About Smart IT Frame: At Smart IT Frame , we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Job Description: L1 Technical Support Handling all the Inbound calls chat and emails in service desk Handling Basic L1 level queries from end users Diagno…
This role is based in Phoenix, Maricopa County. The Canadian NOC code for this position is 22221 — User support technicians. Smart IT Frame LLC is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Handle inbound calls, chat, and email support requests
- Address basic L1 level technical queries from end users
- Diagnose and resolve technical issues
- Manage service desk tickets
- Provide frontline technical support
What you'll need
- Knowledge of Windows operating systems
- Active Directory (AD) experience
- Network fundamentals understanding
- ITSM ticketing system experience
- Customer support skills
- Communication abilities
About the Company
SM