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Service Desk Analyst
William Penn Annex East, Philadelphia County
On-site
Full-time
No salary postedToday- Employment type
- Full-time · On-site
- Posted
- November 7, 2026
- NOC code
- 22221 — User support technicians
Hiring confidence: Sparse posting · 22/100
This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored
Job Overview
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Job Description Insight Global is seeking a Service Desk Analyst to join an enterprise-level healthcare system servicing thousands of internal employees. This resource will resolve technical inquiries via ServiceNow ticketing system for several hospitals, ambulatory, and outpatient facilities. A great personality, desire to help others, and collaborative nature are all required to be successful in this position. This role has the opportunity to be extremely long-term, so an ideal candidate is s…
This role is based in William Penn Annex East, Philadelphia County. The Canadian NOC code for this position is 22221 — User support technicians. Insight Global is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Resolve technical inquiries via ServiceNow ticketing system
- Provide support to multiple hospital facilities
- Support ambulatory and outpatient facilities
- Assist internal employees across enterprise-level healthcare system
- Manage and prioritize service desk tickets
- Collaborate with team members and other departments
What you'll need
- ServiceNow ticketing system experience
- Strong customer service skills
- Collaborative nature
- Desire to help others
- Positive personality
- Ability to resolve technical inquiries
- Experience in healthcare environment (preferred)
About the Company
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