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Senior Manager, Customer Success Operations
Chelsea and Clinton, Manhattan
On-site
Full-time
$153K – $182K USD
6 days ago- Employment type
- Full-time · On-site
- Posted
- November 8, 2026
- Salary range
- $152,991–$182,414 USD per year
Hiring confidence: Some gaps · 67/100
Some signals are missing from this posting. It may well be genuine, but it is worth confirming the role is still open before you invest time in applying. How this is scored
Job Overview
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Senior Manager, Customer Success Operations Our Customer Success team is the front line of our customers’ outcomes, and CS Operations is the engine that helps it scale. As Senior Manager, Customer Success Operations, you will lead a small, high-impact team, including a CS Analyst and a Gainsight Administrator, and set the direction for how CS measures performance, uses data, and runs day to day. You sit at the intersection of CS strategy, data, and systems, turning customer signals into clear p…
This role is based in Chelsea and Clinton, Manhattan. Bazaarvoice is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Lead a small team including a CS Analyst and Gainsight Administrator
- Set direction for CS performance measurement
- Establish how the team uses data for decision making
- Manage day-to-day CS Operations
- Translate customer signals into actionable insights
- Support CS strategy execution through operations
- Drive scalability of Customer Success processes
What you'll need
- Senior-level experience in Customer Success Operations or related field
- Team leadership experience
- Expertise with Gainsight platform
- Strong analytical and data interpretation skills
- Experience developing performance metrics and KPIs
- Understanding of CS strategy and scalability
About the Company
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