LU
Senior Lead Customer Insights Manager
Phoenix, Maricopa County
On-site
Full-time
No salary postedToday- Employment type
- Full-time · On-site
- Posted
- November 7, 2026
Hiring confidence: Sparse posting · 22/100
This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored
Job Overview
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Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive r…
This role is based in Phoenix, Maricopa County. Lumen is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Lead customer insights strategy and initiatives
- Manage and mentor customer insights team
- Drive data-driven decision making across organization
- Develop insights to support business growth
- Partner with stakeholders to translate customer needs into strategy
- Build high-accountability environment focused on performance and innovation
What you'll need
- Senior-level experience in customer insights or analytics
- Leadership experience managing teams
- Strong analytical and strategic thinking skills
- Experience in enterprise or infrastructure sectors preferred
About the Company
LU