MA
Manager - IT Service Management
Phoenix, Maricopa County
On-site
Full-time
$90K – $135K USD
Yesterday- Employment type
- Full-time · On-site
- Posted
- November 6, 2026
- Salary range
- $90,160–$135,240 USD per year
- NOC code
- 20012 — Computer and information systems managers
Hiring confidence: Some gaps · 62/100
Some signals are missing from this posting. It may well be genuine, but it is worth confirming the role is still open before you invest time in applying. How this is scored
Job Overview
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Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization. This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume I…
This role is based in Phoenix, Maricopa County. The Canadian NOC code for this position is 20012 — Computer and information systems managers. Maximus is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Lead transformation of Enterprise Service Request Management
- Manage operations of Knowledge Management capabilities
- Oversee Service Catalog management
- Direct Service Automation capabilities across the organization
- Modernize how employees consume IT services
- Drive process and technology improvements
- Enhance employee experience in IT service delivery
- Manage data-driven decision making
What you'll need
- Experienced in IT Service Management
- Highly motivated and detail-oriented
- Hands-on management approach
- Knowledge of Enterprise Service Request Management
- Understanding of Knowledge Management systems
- Experience with Service Catalog implementation
- Familiarity with Service Automation technologies
- Strong cross-functional collaboration skills
About the Company
MA