CO
Lead Field Services Engineer
Grand Central, Manhattan
On-site
Full-time
No salary posted1 weeks ago- Employment type
- Full-time · On-site
- Posted
- November 7, 2026
Hiring confidence: Sparse posting · 22/100
This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored
Job Overview
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Cognizant is seeking a Lead Field Services Engineer for a full-time opportunity in New York City, NY - Lead Field Services operations across multiple customer locations. - Ensure consistent delivery of onsite support for laptops, desktops, Mac devices, mobile devices, peripherals, printers/MFDs, meeting-room technology, and Smart Hands activities. - Ensure service delivery aligns with defined SLAs, KPIs, XLAs and customer expectations. - Act as the regional escalation point for critical inciden…
This role is based in Grand Central, Manhattan. Cognizant is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Lead field services operations across multiple customer locations
- Ensure consistent delivery of onsite support for laptops, desktops, and Mac devices
- Provide mobile device and peripheral support
- Support printers, MFDs, and meeting-room technology
- Execute Smart Hands activities
- Ensure service delivery aligns with defined SLAs, KPIs, and XLAs
- Meet customer expectations
- Act as the regional escalation point for critical incidents
What you'll need
- Full-time position
- Location: New York City, NY
- Experience leading field services operations
- Knowledge of SLA, KPI, and XLA management
- Experience with multiple device platforms (Windows, Mac, mobile)
- Regional escalation capabilities
- Customer expectation management experience
About the Company
CO