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Customer Experience Senior Manager, Strategy, Growth, and Transformation
William Penn Annex East, Philadelphia County
On-site
Full-time
No salary postedToday- Employment type
- Full-time · On-site
- Posted
- November 7, 2026
Hiring confidence: Sparse posting · 22/100
This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored
Job Overview
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Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creative…
This role is based in William Penn Annex East, Philadelphia County. Deloitte is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Develop customer experience strategies to build deeper customer relationships
- Drive organizational growth through innovative strategies and technologies
- Lead digital transformation initiatives leveraging Generative AI
- Apply advanced analytics to enhance customer experiences
- Support customer and commercial strategy development
- Oversee digital product innovation and design
- Guide marketing, commerce, sales, and service initiatives
- Collaborate with strategists, data scientists, operators, and creative professionals
What you'll need
- Senior-level experience in customer experience or related strategy field
- Proven expertise in business transformation and growth initiatives
- Knowledge of Generative AI and advanced analytics applications
- Experience with digital product development and innovation
- Strong understanding of customer and commercial strategies
- Leadership experience managing cross-functional teams
About the Company
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