AL
Bilingual Helpline Counselor/Care Consultant
The Gap, Chicago
On-site
Full-time
$50K – $60K USD
6 days ago- Employment type
- Full-time · On-site
- Posted
- November 8, 2026
- Salary range
- $49,920–$60,320 USD per year
Hiring confidence: Some gaps · 67/100
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Job Overview
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Contact Center Bilingual Care Consultants provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline in Spanish and English. Using Solution-Focused Brief Therapy (SFBT) techniques, Care Consultants assist constituents with Alzheimer’s-related concerns by offering problem-solving strategies for challenging behaviors, support with decision-making, crisis intervention, guidance during care transitions, and referrals to local resources and services. Care Consu…
This role is based in The Gap, Chicago. Alzheimer's Association Careers is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.
What you'll do
- Provide compassionate guidance and support to helpline callers
- Assist individuals with Alzheimer's-related concerns
- Offer problem-solving strategies for challenging behaviors
- Support callers with decision-making
- Provide crisis intervention services
- Guide constituents during care transitions
- Provide referrals to local resources and services
- Communicate professionally in Spanish and English
What you'll need
- Bilingual fluency in Spanish and English
- Ability to work 24/7 helpline shifts
- Knowledge of Alzheimer's disease and related concerns
- Training or familiarity with Solution-Focused Brief Therapy (SFBT) techniques
- Crisis intervention capability
About the Company
AL
Alzheimer's Association Careers
Transparent employer